Privacy Policy

1. Introduction

Welcome to SaralVyapar. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and use our CRM platform, and tell you about your privacy rights and how the law protects you.

2. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier, and company name.
• Contact Data includes billing address, email address and telephone numbers.
• Financial Data includes payment card details and billing information (processed securely through our third-party payment gateways).
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• CRM Data includes the contacts, leads, and customer information you upload or manage within the SaralVyapar platform. We do not use your CRM data for our own marketing purposes.
• Usage Data includes information about how you use our website and platform.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you (e.g., providing the CRM service).
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.
• To provide customer support and respond to your inquiries.
• To improve our platform, website, and user experience.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

5. Third-Party Links & Integrations

Our platform may include integrations with third-party applications (like WhatsApp, Google Workspace, Zapier, etc.) and links to third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our platform, we encourage you to read the privacy policy of every website or app you visit.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. When you close your account, your CRM data is retained for a brief grace period to allow for accidental deletions, after which it is permanently destroyed from our active servers.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: